I want you to imagine you’re calling a customer service number because something’s not right. You get through to someone. You quickly get a bad vibe. They either don’t seem to know what they’re doing or they don’t care. You start feeling frustrated. You’re The Customer! And you’re not getting the answers you feel you deserve. Then the rep says “what do you want me to do about it?“.

Gulp. You just stepped into the shoes of a customer and experienced service you’d think is unthinkable.

But this is exactly what happened in our client’s call centre.

There are many possible underlying reasons for poor customer service. It’s a sure sign that something’s not right on the inside – not to mention the damaging affect it has on your business. We’ve worked with hundreds of customer service teams over the years, and it’s always the good ones who get the business, and keep it.

If you run a business, lead a customer service team, or deliver customer service – this month’s VLOG is for you. Discover valuable reminders and tips including:

  • The common drivers of poor customer service.
  • The non negotiable basics you need to put in place to support your team to deliver excellent customer service.
  • Two easy tips for smooth interactions every time that you’ll want to share with your team ASAP!
  • How we can help you turn things around, in a way that works wonders for your team and your business.

So, if you’re not 100% sure that every customer exchange is a good one, make watching this VLOG your top priority!