“I would like to advocate the Great Scott Company Training, I have been in customer services for over 10 years in various contact centers and at best the company I work for currently is aware of the constant strive for Customer Excellence.
With our restricted resources and during this economic climate, internal trainers tend to be a dual-role position with other primary priorities and this could conflict with people they are training and working with on a permanent, full-time basis.
Having GSC training our staff is more beneficial and suited to every learning type be it, visual, audio or kinesthetic, we also benefit from an external company that brings experience from working with many different industries, they learn what our expectations are and show us how to identify opportunities and adapt to personalities that create win-win situations.
I have had the pleasure of dealing with the entire company for the past 2 years with positive continuing results.”
– Ani Ruawhare – Team Leader, Customer Service Orica