About Us

We do business with people we like.

If you feel the same, we’re probably a great fit!

Hideehi I’m Jacqui, founder of The Great Scott Company. Improving lives is my gig. It makes me feel really good, and that’s what life’s about right?!

I think there’s no such thing as being selfless – everything comes from a selfish place, because there’s always some personal win or advantage sitting underneath. So, I get to be selfish by helping others improve their lives at work and at home! Not bad eh?!

Equipped with loads of experience and stories that inspire, I started my own business more than 20 years ago. More reach, more impact, more lives improved – and I get to work with people I like doing business with!

Today, I’m supported by a fab team of trainer coaches. If you’ve got a training requirement – we’ve got it covered. Discover your potential is our tagline because we believe there’s so much more to everyone. It’s our mission to help change lives, starting at work!


Client feedback

“I would like to advocate the Great Scott Company Training, I have been in customer services for over 10 years in various contact centers and at best the company I work for currently is aware of the constant strive for Customer Excellence.

With our restricted resources and during this economic climate, internal trainers tend to be a dual-role position with other primary priorities and this could conflict with people they are training and working with on a permanent, full-time basis.

Having GSC training our staff is more beneficial and suited to every learning type be it, visual, audio or kinesthetic, we also benefit from an external company that brings experience from working with many different industries, they learn what our expectations are and show us how to identify opportunities and adapt to personalities that create win-win situations.

I have had the pleasure of dealing with the entire company for the past 2 years with positive continuing results.”

Ani Ruawhare – Team Leader, Customer Service Orica


I’m done hustling for business

The kind of work we’re doing at The Great Scott Company relies on genuine connection and trust. If it’s not there, I know it’s not right.

We just click. That’s how I feel about the people I work with. Because my business isn’t just a job. It’s a responsibility, and it’s personal. I can’t deliver the outstanding results I’m known for without getting personal. I need to know how you tick, what makes your business tick, and what’s getting in the way of your people doing their bit to the best of their ability. Then I can help.


The Great Scott Company can save the day if…

  • You care about your people and want to set them up for success
  • You know what you want (even if you don’t know how)
  • Performance isn’t where you’d like it to be
  • You feel like you’re constantly putting out staff related fires
  • You’ve had an increase in customer complaints
  • Your team lacks motivation and you don’t have the capacity to get more hands-on
  • You’re stuck and you’re not sure how to get unstuck
  • Your work-life balance is suffering
  • You need to find a service provider who’ll get to know your business and deliver, both now and in the future.

Our Vision

A while back, we got together as a team (because we know it’s priceless) and got all artistic! We shared our collective vision for The Great Scott Company and interpreted it on paper – well a very nice canvas. Here’s what we came up with!

  • We chose a RED lens as our frame, because we see things with LOVE
  • The PURPLE vine represents the strong and well established base of our business and team – we’re growing in size and always learning new ways to help others improve
  • PINK shows our caring nature and ability to help and support others with compassion
  • BLUE for technology which enables us to constantly enhance what we do and the way we do it
  • YELLOW because we love to celebrate success and yellow feels like a happy, celebratory colour!
  • GREEN shows our ever evolving service offer, steady growth, and the growth our clients experience when working with us
  • Our beautiful LEAVES represent our beautiful clients – all different, and each one growing and promising great things.
Great Scott Vision

Meet the Team Behind the Artwork!

Jacqui Scott
Jacqui ScottDirector / Facilitator
Russell Dixon
Russell DixonFacilitator
Ruth Carraway
Ruth CarrawayFacilitator
Pale Sauni
Pale SauniFacilitator
Graham Yorke
Graham YorkeFacilitator
Logan Elliot
Logan ElliotFacilitator
Manda Philpot
Manda PhilpotTeam PA

“I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.”

– Maya Angelou

Discover Your Communication Superpower!

Feel like you just don’t click with people sometimes? You’re not alone! Create better relationships – at work and at home when you discover your Communication Superpower!

Get your free PDF and find out how to better communicate and understand others by answering two simple questions. Then share it with your team and improve communication and relationships across your business!

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