About Us

We do business with people we like.

If you feel the same, we’re probably a great fit!

Hideehi I’m Jacqui, founder of The Great Scott Company. Improving lives is my gig. It makes me feel really good, and that’s what life’s about right?!

I think there’s no such thing as being selfless – everything comes from a selfish place, because there’s always some personal win or advantage sitting underneath. So, I get to be selfish by helping others improve their lives at work and at home! Not bad eh?!

Equipped with loads of experience and stories that inspire, I started my own business more than 20 years ago. More reach, more impact, more lives improved – and I get to work with people I like doing business with!

Today, I’m supported by a fab team of trainer coaches. If you’ve got a training requirement – we’ve got it covered. Discover your potential is our tagline because we believe there’s so much more to everyone. It’s our mission to help change lives, starting at work!

BOOK A COFFEE CHAT WITH JACQUI

Client feedback

“I would like to advocate the Great Scott Company Training, I have been in customer services for over 10 years in various contact centers and at best the company I work for currently is aware of the constant strive for Customer Excellence.

With our restricted resources and during this economic climate, internal trainers tend to be a dual-role position with other primary priorities and this could conflict with people they are training and working with on a permanent, full-time basis.

Having GSC training our staff is more beneficial and suited to every learning type be it, visual, audio or kinesthetic, we also benefit from an external company that brings experience from working with many different industries, they learn what our expectations are and show us how to identify opportunities and adapt to personalities that create win-win situations.

I have had the pleasure of dealing with the entire company for the past 2 years with positive continuing results.”

Ani Ruawhare – Team Leader, Customer Service Orica

VIEW ALL CLIENT FEEDBACK

I’m done hustling for business

The kind of work we’re doing at The Great Scott Company relies on genuine connection and trust. If it’s not there, I know it’s not right.

We just click. That’s how I feel about the people I work with. Because my business isn’t just a job. It’s a responsibility, and it’s personal. I can’t deliver the outstanding results I’m known for without getting personal. I need to know how you tick, what makes your business tick, and what’s getting in the way of your people doing their bit to the best of their ability. Then I can help.

LET’S SEE IF WE CLICK – BOOK A CHAT NOW!

The Great Scott Company can save the day if…

  • You care about your people and want to set them up for success
  • You know what you want (even if you don’t know how)
  • Performance isn’t where you’d like it to be
  • You feel like you’re constantly putting out staff related fires
  • You’ve had an increase in customer complaints
  • Your team lacks motivation and you don’t have the capacity to get more hands-on
  • You’re stuck and you’re not sure how to get unstuck
  • Your work-life balance is suffering
  • You need to find a service provider who’ll get to know your business and deliver, both now and in the future.
BOOK A CHAT TO DISCUSS YOUR CHALLENGES

Our Vision

Great Scott Vision 2022

Recently we got together as a team (because we know it’s priceless) and refreshed our pictorial vision. We shared our collective vision for The Great Scott Company and created a fun artistic interpretation of where we’d all like to see the business in a year.

Every time we admire our artwork, we’re reminded of our WHY and what we’re all striving for…

  • The GOLDEN KEY represents our clients unlocking opportunity when they work with us and us unlocking their needs; it’s also a MAGNIFYING GLASS because we’re always on the look out for new business as well as opportunities to serve our existing clients; plus a NEVER-ENDING CIRCLE to signify our ongoing communication with our clients, and our commitment to loop back to each other.
  • PURPLE represents us – The Great Scott Co!
  • The PRESENT is the gift we give by providing fantastic tools for every client who works with us.
  • The ENVELOPE – a mail and email icon, represents our ability to deliver in person and online on Zoom/Teams.
  • GOLD STARS for connection and reach – across the four corners of the earth, and a central star – our relationship and communication with each individual client.
  • RED HANDS show our love for what we do and the way we nurture and support our clients with maximum care, respect and attention.
  • After the pandemic, we’re settling into a new norm – a comfy SOFA – we’ll meet you where you’re at – at home or at work via Zoom or Teams! Plus when you train with us, we’ll create a relaxed and comfortable environment.
  • Plush GREEN CUSHIONS represent money and financial stability for us and for our clients as businesses recover and generate income to reinvest in their people – the key to successful business!
  • Our CHAIR LEGS support us! BLUE for learning, SILVER (concrete) for practicing what we preach, BROWN (tree trunk) for continuously developing our service offer, and GREEN for growth and new opportunities.
  • GOLDEN RAYS of sunshine represent celebration and success – the happy and positive outlook we hold true to.
  • The BLUE SKY means so much for us including blue-sky thinking, the sky’s the limit, sunny skies ahead..!
CREATE YOUR OWN PICTORIAL VISION!

Recently we got together as a team (because we know it’s priceless) and refreshed our pictorial vision. We shared our collective vision for The Great Scott Company and created a fun artistic interpretation of where we’d all like to see the business in a year.

Every time we admire our artwork, we’re reminded of our WHY and what we’re all striving for…

  • The GOLDEN KEY represents our clients unlocking opportunity when they work with us and us unlocking their needs; it’s also a MAGNIFYING GLASS because we’re always on the look out for new business as well as opportunities to serve our existing clients; plus a NEVER-ENDING CIRCLE to signify our ongoing communication with our clients, and our commitment to loop back to each other.
  • PURPLE represents us – The Great Scott Co!
  • The PRESENT is the gift we give by providing fantastic tools for every client who works with us.
  • The ENVELOPE – a mail and email icon, represents our ability to deliver in person and online on Zoom/Teams.
  • GOLD STARS for connection and reach – across the four corners of the earth, and a central star – our relationship and communication with each individual client.
  • RED HANDS show our love for what we do and the way we nurture and support our clients with maximum care, respect and attention.
  • After the pandemic, we’re settling into a new norm – a comfy SOFA – we’ll meet you where you’re at – at home or at work via Zoom or Teams! Plus when you train with us, we’ll create a relaxed and comfortable environment.
  • Plush GREEN CUSHIONS represent money and financial stability for us and for our clients as businesses recover and generate income to reinvest in their people – the key to successful business!
  • Our CHAIR LEGS support us! BLUE for learning, SILVER (concrete) for practicing what we preach, BROWN (tree trunk) for continuously developing our service offer, and GREEN for growth and new opportunities.
  • GOLDEN RAYS of sunshine represent celebration and success – the happy and positive outlook we hold true to.
  • The BLUE SKY means so much for us including blue-sky thinking, the sky’s the limit, sunny skies ahead..!
CREATE YOUR OWN PICTORIAL VISION!

Meet the Team Behind the Artwork!

Jacqui Scott
Jacqui ScottDirector / Facilitator
Russell Dixon
Russell DixonFacilitator
Ruth Carraway
Ruth CarrawayFacilitator
Pale Sauni
Pale SauniFacilitator
Graham Yorke
Graham YorkeFacilitator
Logan Elliot
Logan ElliotFacilitator
Manda Philpot
Manda PhilpotTeam PA

“I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.”

– Maya Angelou

Discover Your Communication Superpower!

Feel like you just don’t click with people sometimes? You’re not alone! Create better relationships – at work and at home when you discover your Communication Superpower!

Get your free PDF and find out how to better communicate and understand others by answering two simple questions. Then share it with your team and improve communication and relationships across your business!

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