Retail Sales Workshop – 2 days
Create an in-store experience that guarantees return customers.
Cost: NZD $1,590.00 excl. GST
You could be eligible for an earlybird discount! Contact us now for details.
Upcoming workshop dates:
18th-19th September 2025
Call us now on 0800 832 647, complete the contact form below, or book a chat in my calendar. If you don’t see a date that works for you, just get in touch!
Workshop details:
- Once your workshop is confirmed, we’ll send you an invoice payable within 7 days of receipt.
- Choose to attend the workshop in-person or on Zoom – either way, your people are guaranteed a great learning experience! Once you’ve registered, we’ll confirm the in-person venue (usually in West Auckland), or we’ll send your Zoom link.
- This two-day workshop runs from 9:30am to 5pm.
Feedback from course participants
“I recently attended a sales training program offered by The Great Scott Company, and I must say it was an exceptional experience. The trainer, Jacqui Scott, were highly knowledgeable and provided practical strategies that I could immediately apply to my sales approach. The training was interactive, engaging, and tailored to our industry, which made it extremely relevant. I particularly appreciated the focus on building long-term customer relationships rather than just closing deals. I can already see a positive impact on my sales performance, and I highly recommend The Great Scott Company to anyone looking to elevate their sales skills.”
“Before attending Telemarketing Workshop we had been averaging 6 sales per month over the previous year, now this has been increased to 23 sales per month!!! Our overall turnover has increased by 22%…”
“Success against targets on the days following the sales training increased by 100% i.e. they doubled their sales results. The results remained reasonably consistent over the following month with a 70-80% increase in total sales on average for the team. There was an obvious improvement in not only the sales pitch but also the team’s ability to build rapport with customers.”
“I recently did a 1on1 sales training course with Jacqui from The Great Scott Co, and I couldn’t be more impressed! Jacqui’s expertise and engaging delivery style made the training not only informative but also incredibly practical. She shared so many useful tips and strategies that I could start using right away. What stood out most was how tailored the training felt—it wasn’t generic at all but perfectly aligned with what I needed. Jacqui’s energy and passion made the entire experience both fun and inspiring. If you’re looking to take your sales skills to the next level, I can’t recommend her highly enough!”
Maximum group size 10 = Maximum engagement
Some providers boast ‘small group’ sizes of up to 30. We know better. That’s why we limit our competency workshops to a maximum of 10 people. When we say we guarantee a personal experience tailored to you – we’re not kidding!
Because you’re not just selling products, you’re creating an experience
Those on your shop floor are arguably the most important people in your organisation (don’t tell the others!). Most of your customers will base their buying decisions on their in-store experience. Sure – your products need to be good, but if your people aren’t, your sales are at risk!
If you want to eliminate that risk and increase sales, our Retail Sales training is a no brainer!
When it comes to sales, you won’t find more enthusiastic and experienced facilitators to work with. It makes sense that our sales process is geared around the way customers prefer to buy in-store. We focus on the pull method – making customers feel like they want to buy, as opposed to feeling pressured to buy. We also share our unique proven method to keep customers in-store – the opposite of the old pounce method that sends people running for the door!
After two days of retail sales training with us, your people will brim with confidence and be prepared to make your customers’ experience in-store one that not only generates a sale, but one they’ll tell their friends about too.
97%
of course participants gave our trainers and excellence rating of 4 or 5 stars for their knowledge.
94%
of course participants gave our trainers and excellence rating of 4 or 5 stars for their ability to engage.
Your people will return from this retail sales training with a clear understanding of:
- What it takes to be a great leader – through mindset, language, and action.
- Their leadership potential (positive leadership traits) and development opportunities (the areas they can work on through course content and self-reflection).
- People – what makes them tick and how to keep them!
- How to create a high performing team.
- Different ways to motivate individuals and groups.
- How to handle tough conversations.
- How to coach – they’ll have practised too and received constructive feedback.
- The impacts of poor leadership, and the minefield of PGs and how to avoid them.
- The impact of negative attitudes.
- What positive language sounds like and types of negative language they currently use.
- What a positive mindset looks like – how to maintain one, and what negative thoughts they currently have.
- Personality styles and how best to communicate.
- Meeting and greeting for best results.
- Body language and personal presentation.
- The Psychology of the Buyer.
- The 6 Steps to Sale.
- How to build rapport – take control, build trust, and provide direction.
- Powerful questions to ask that uncover needs and desires.
- How to summarise your customer’s needs to confirm understanding.
- How to make the best recommendation and highlight the benefits.
- Cost/Investment in a way that’s palatable.
- How to get a decision.
- Overcoming objections.
- A unique method to keep people in-store and not scare them away!