Receptionist Skills Workshop – 1 day

Make an amazing first impression every time.

Who’s it for?

This receptionist course is for all Receptionists – whether they serve customers face to face or over the phone.

Objective

To make sure your front-line Receptionist has the know-how to represent your organisation in the very best way. They’ll learn how to WOW your customers, leaving them wanting more, as well as increasing customer satisfaction both internally and externally.

Approach

We bring customers to life, helping your Receptionist understand what they need in a real way. Through tailored discussion and exercises, we’ll share the group’s biggest challenges. Then provide a raft of tools to ensure they know what to say in all of their reception situations, and in a way that leaves your customers smiling.

Cost: NZD $895.00 excl. GST

We’ll convert the cost to your local currency when you register. You can pay by credit card or request an invoice payable within 7 days of receipt.

Get a 10% Early Bird Discount when you book more than 30 days before the course date. Enter code EARLYBIRD at checkout.

Select your workshop date below and register now!

Receptionist Course with the Great Scott Company

Receptionist Skills 8th December

8 December at 9:30 am to 5:00 pm

Receptionist Course with the Great Scott Company

Receptionist Skills 17th January

17 January 2022 at 9:30 am to 5:00 pm

Receptionist Course with the Great Scott Company

Receptionist Skills 23rd February

23 February 2022 at 9:30 am to 5:00 pm

If you don’t see a date that works for you, call us now on 0800 832 647 or complete the contact form below.

Feedback from course participants

“The GSC has in my opinion forever changed my life, our tutor Ruth was an amazing woman who not only showed me a way to better myself personally but also professionally…”

“I have found that the skills we learnt as part of the two day workshop have been invaluable to my work. Russ made the course fun, informative and no question was left unanswered…”

“Before attending Telemarketing Workshop we had been averaging 6 sales per month over the previous year, now this has been increased to 23 sales per month!!! Our overall turnover has increased by 22%…”

“I just wanna say a big thanks to Russ for a thoroughly informative and fun couple of days. I know this will make a huge change in the way I do things and at work and other areas of my life. Because it’s really important to communicate well, isn’t it? LOL…”

VIEW MORE CLIENT FEEDBACK

Maximum group size 10 = Maximum engagement

Some providers boast ‘small group’ sizes of up to 30. We know better. That’s why we limit our competency workshops to a maximum of 10 people. When we say we guarantee a personal experience tailored to you – we’re not kidding!

Make sure this pivotal role in your organisation is set up for success

Your Receptionist is the face of your organisation. Responsible for creating first impressions that will likely influence how your customers react with the rest of your team. Best get off on the right foot then!

When it comes to reception – face to face or by phone, don’t underestimate the importance of this key role in your organisation. Instead, make sure your Receptionist has the tools they need to be the best! This 1-day receptionist course will equip your Receptionist to provide an amazing customer experience every time. You owe it to them and your customers..!

97%

of course participants gave our trainers and excellence rating of 4 or 5 stars for their knowledge.

94%

of course participants gave our trainers and excellence rating of 4 or 5 stars for their ability to engage.

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Or ask a question about this workshop

    Your Receptionist will return from our receptionist course with a clear understanding of:

    • The Receptionist’s customers – both internal and external.
    • Personality styles and how to best communicate with each one.
    • Body language and presentation at reception.
    • Telephone etiquette that makes your customers smile.
    • Greeting customers face to face and by email.
    • Building rapport – we’ll share our 3-part process to get people onside, build trust, and take control.
    • Questioning techniques and the power of open questions.
    • Listening skills, and the power of silence and assumption.
    • How to check your understanding and demonstrate that you’re listening.
    • Offering solutions that include benefits to your customer.
    • Accountability – making a plan of who’s doing what and when, and ensuring you do what you say.
    • Diffusing emotive situations with empathy and solutions.
    • Oozing positivity by transforming classic negative language and mindset.
    REGISTER NOW
    • The Receptionist’s Customer – both internal and external.
    • Personality styles and how to best communicate with each one.
    • Body language and presentation at reception.
    • Telephone etiquette that makes your customers smile.
    • Greeting customers face to face and by email.
    • Building rapport – we’ll share our 3-part process to get people onside, build trust, and take control.
    • Questioning techniques and the power of open questions.
    • Listening skills and the power of silence, and assumption..
    • How to check your understanding and demonstrate that you’re listening.
    • Offering solutions that include benefits to your customer.
    • Accountability – making a plan of who’s doing what and when, and ensuring you do what you say.
    • Diffusing emotive situations with empathy and solutions.
    • Oozing positivity by changing classic negative language and mindset.
    REGISTER NOW

    Save $$$ with our Great Service Bundle!

    Help your Receptionist raise standards across the board!

    Our Great Service Training bundle includes the following Public Training Workshops:

    Receptionist Course plus Personal Efficiency and Email Design!

    Or, we can create a special priced bundle just for you with any combination of our public workshops.

    ASK JACQUI ABOUT OUR BUNDLE DISCOUNTS!

    10% off Follow-up Coaching*

    For Receptionists with the ‘X’ factor.

    We can provide your Receptionist with ongoing coaching, face to face or on Zoom after the receptionist course – it’s a great way for us to check in. It means you don’t have to get bogged down with that side of their development. Instead leave it to the experts!

    Working one on one, we’ll discuss what’s been implemented, boost confidence, and address any gaps. Your Receptionist’s in the driving seat. We’re there to guide thinking and share examples – making it 100% useful and relevant.

    *Book follow-up coaching within six weeks of the workshop and get a discount.

    CHECK OUT OUR FOLLOW-UP COACHING PACKAGES

    Why choose Great Scott?

    FIND OUT WHAT WE’RE ALL ABOUT!