Receptionist Skills Workshop – 1 day

Make an amazing first impression every time.

Who’s it for?

This receptionist course is for all Receptionists – whether they serve customers face to face or over the phone.

Objective

To make sure your front-line Receptionist has the know-how to represent your organisation in the very best way. They’ll learn how to WOW your customers, leaving them wanting more, as well as increasing customer satisfaction both internally and externally.

Approach

We bring customers to life, helping your Receptionist understand what they need in a real way. Through tailored discussion and exercises, we’ll share the group’s biggest challenges. Then provide a raft of tools to ensure they know what to say in all of their reception situations, and in a way that leaves your customers smiling.

Cost: NZD $895.00 excl. GST

You could be eligible for an earlybird discount! Contact us now for details.

Upcoming workshop dates:

26th June 2024
13th September 2024
9th December 2024

Call us now on 0800 832 647, complete the contact form below, or book a chat in my calendar. If you don’t see a date that works for you, just get in touch!

Workshop details:

  • Once your workshop is confirmed, we’ll send you an invoice payable within 7 days of receipt.
  • Choose to attend the workshop in-person or on Zoom – either way, your people are guaranteed a great learning experience! Once you’ve registered, we’ll confirm the in-person venue (usually in West Auckland), or we’ll send your Zoom link.
  • This one-day workshop runs from 9:30am to 5pm.

Feedback from course participants

“The GSC has in my opinion forever changed my life, our tutor Ruth was an amazing woman who not only showed me a way to better myself personally but also professionally…”

“I have found that the skills we learnt as part of the two day workshop have been invaluable to my work. Russ made the course fun, informative and no question was left unanswered…”

“Before attending Telemarketing Workshop we had been averaging 6 sales per month over the previous year, now this has been increased to 23 sales per month!!! Our overall turnover has increased by 22%…”

“I just wanna say a big thanks to Russ for a thoroughly informative and fun couple of days. I know this will make a huge change in the way I do things and at work and other areas of my life. Because it’s really important to communicate well, isn’t it? LOL…”

Maximum group size 10 = Maximum engagement

Some providers boast ‘small group’ sizes of up to 30. We know better. That’s why we limit our competency workshops to a maximum of 10 people. When we say we guarantee a personal experience tailored to you – we’re not kidding!

Make sure this pivotal role in your organisation is set up for success

Your Receptionist is the face of your organisation. Responsible for creating first impressions that will likely influence how your customers react with the rest of your team. Best get off on the right foot then!

When it comes to reception – face to face or by phone, don’t underestimate the importance of this key role in your organisation. Instead, make sure your Receptionist has the tools they need to be the best! This 1-day receptionist course will equip your Receptionist to provide an amazing customer experience every time. You owe it to them and your customers..!

97%

of course participants gave our trainers and excellence rating of 4 or 5 stars for their knowledge.

94%

of course participants gave our trainers and excellence rating of 4 or 5 stars for their ability to engage.

REGISTER NOW by completing this form! Or ask a question about this workshop.

    Your Receptionist will return from our receptionist course with a clear understanding of:

    • The Receptionist’s customers – both internal and external.
    • Personality styles and how to best communicate with each one.
    • Body language and presentation at reception.
    • Telephone etiquette that makes your customers smile.
    • Greeting customers face to face and by email.
    • Building rapport – we’ll share our 3-part process to get people onside, build trust, and take control.
    • Questioning techniques and the power of open questions.
    • Listening skills, and the power of silence and assumption.
    • How to check your understanding and demonstrate that you’re listening.
    • Offering solutions that include benefits to your customer.
    • Accountability – making a plan of who’s doing what and when, and ensuring you do what you say.
    • Diffusing emotive situations with empathy and solutions.
    • Oozing positivity by transforming classic negative language and mindset.
    • The Receptionist’s Customer – both internal and external.
    • Personality styles and how to best communicate with each one.
    • Body language and presentation at reception.
    • Telephone etiquette that makes your customers smile.
    • Greeting customers face to face and by email.
    • Building rapport – we’ll share our 3-part process to get people onside, build trust, and take control.
    • Questioning techniques and the power of open questions.
    • Listening skills and the power of silence, and assumption..
    • How to check your understanding and demonstrate that you’re listening.
    • Offering solutions that include benefits to your customer.
    • Accountability – making a plan of who’s doing what and when, and ensuring you do what you say.
    • Diffusing emotive situations with empathy and solutions.
    • Oozing positivity by changing classic negative language and mindset.

    Why choose Great Scott?