Essential Customer Service Workshop – 1 day

Create customer service pros who’ve got what it takes to WOW your customers.

Who’s it for?

This customer service workshop is suitable for any team member who serves customers in-person, online and on the phone.

A must for your front line team members – this course will set standards that set you apart!

Objective

To make sure your front line people have the know-how to represent your organisation in the very best way. They’ll learn how to WOW your customers, leaving them wanting more, as well as increasing customer satisfaction both internally and externally.

Approach

We bring customers to life, helping your people understand what they need in a real way. Through discussion and exercises, we’ll share the group’s biggest customer service challenges. Then provide a raft of tools to ensure your people know what to say and how to deal with any situation – leaving your customers smiling.

Cost: NZD $895.00 excl. GST

We’ll convert the cost to your local currency when you register. You can pay by credit card or request an invoice payable within 7 days of receipt.

Get a 10% Early Bird Discount when you book more than 30 days before the course date. Enter code EARLYBIRD at checkout.

Select your workshop date below and register now!

Essential Customer Service Workshop

Essential Customer Service 1st December

1 December at 9:30 am to 5:00 pm

Essential Customer Service Workshop

Essential Customer Service 28th January

28 January 2022 at 9:30 am to 5:00 pm

Essential Customer Service Workshop

Essential Customer Service 24th February

24 February 2022 at 9:30 am to 5:00 pm

If you don’t see a date that works for you, call us now on 0800 832 647 or complete the contact form below.

Feedback from course participants

“The GSC has in my opinion forever changed my life, our tutor Ruth was an amazing woman who not only showed me a way to better myself personally but also professionally…”

“I have found that the skills we learnt as part of the two day workshop have been invaluable to my work. Russ made the course fun, informative and no question was left unanswered…”

“Before attending Telemarketing Workshop we had been averaging 6 sales per month over the previous year, now this has been increased to 23 sales per month!!! Our overall turnover has increased by 22%…”

“I just wanna say a big thanks to Russ for a thoroughly informative and fun couple of days. I know this will make a huge change in the way I do things and at work and other areas of my life. Because it’s really important to communicate well, isn’t it? LOL…”

VIEW MORE CLIENT FEEDBACK

Maximum group size 10 = Maximum engagement

Some providers boast ‘small group’ sizes of up to 30. We know better. That’s why we limit our competency workshops to a maximum of 10 people. When we say we guarantee a personal experience tailored to you – we’re not kidding!

Make your customer service a point of difference that counts

Your service is your brand in the eyes of your customers. Whether their experience is face to face, by email, or phone – your customers are letting you know one way (NPS?) or another (complaints?) that they wish you could do things better…

You’re customer service team members are doing the best they can. But when did you last offer them the tools do to their jobs even better? When you send your people to us, we’ll help them kick it up a notch (or three)! After just one day, they’ll return to work ready and able to offer your customers exactly what they need.

So, if you’re ready to deliver service that sets you apart and WOWs your customers, send your front line people to our customer service workshop, or ask us to come to your place and run the session for your whole team!

97%

of course participants gave our trainers and excellence rating of 4 or 5 stars for their knowledge.

94%

of course participants gave our trainers and excellence rating of 4 or 5 stars for their ability to engage.

REGISTER NOW

Or ask a question about this workshop

    Your front-line people will return from this customer service workshop with a clear understanding of:

    • The Customer – both internal and external.
    • Personality styles and how to best communicate with each one.
    • Telephone etiquette that makes your customers smile.
    • Dealing with customers face to face.
    • How to deliver amazing service by email.
    • Building rapport – we’ll share our 3-part process to get people onside, build trust, and take control.
    • Questioning techniques and the power of open questions.
    • Listening skills and the power of silence, and assumption..
    • How to check your understanding and demonstrate that you’re listening.
    • Offering solutions that include benefits to your customer.
    • Accountability – making a plan of who’s doing what and when, and ensuring you do what you say.
    • Diffusing emotive situations with empathy and solutions.
    • Oozing positivity by changing classic negative language and mindset.
    REGISTER NOW
    • The Customer – both internal and external.
    • Personality styles and how to best communicate with each one.
    • Telephone etiquette that makes your customers smile.
    • Dealing with customers face to face.
    • How to deliver amazing service by email.
    • Building rapport – we’ll share our 3-part process to get people onside, build trust, and take control.
    • Questioning techniques and the power of open questions.
    • Listening skills and the power of silence, and assumption..
    • How to check your understanding and demonstrate that you’re listening.
    • Offering solutions that include benefits to your customer.
    • Accountability – making a plan of who’s doing what and when, and ensuring you do what you say.
    • Diffusing emotive situations with empathy and solutions.
    • Oozing positivity by changing classic negative language and mindset.
    REGISTER NOW

    Save $$$ with our Great Service Bundle!

    Help your team members raise standards across the board!

    Our Great Service Training bundle includes the following Public Training Workshops:

    Essential Customer Service OR Receptionist Skills, plus Personal Efficiency and Email Design!

    Or, we can create a special priced bundle just for you with any combination of our public workshops.

    ASK JACQUI ABOUT OUR GREAT SERVICE BUNDLE DISCOUNTS!

    10% off Follow-up Coaching*

    Create star performers.

    We can provide ongoing coaching, face to face or on Zoom. It’s a great way for us to check in with individuals and it means you don’t have to get bogged down with that side of their development. Instead leave it to the experts!

    Working one on one, we’ll discuss what’s been implemented, boost confidence, and address any gaps. Your team member’s in the driving seat. We’re there to guide thinking and share examples – making it 100% useful and relevant.

    *Book follow-up coaching within six weeks of the workshop and get a discount.

    CHECK OUT OUR FOLLOW-UP COACHING PACKAGES

    Why choose Great Scott?

    FIND OUT WHAT WE’RE ALL ABOUT!