Essential Customer Service Workshop – 1 day

Create customer service pros who’ve got what it takes to WOW your customers.

Who’s it for?

This customer service workshop is suitable for any team member who serves customers in-person, online and on the phone.

A must for your front line team members – this course will set standards that set you apart!

Objective

To make sure your front line people have the know-how to represent your organisation in the very best way. They’ll learn how to WOW your customers, leaving them wanting more, as well as increasing customer satisfaction both internally and externally.

Approach

We bring customers to life, helping your people understand what they need in a real way. Through discussion and exercises, we’ll share the group’s biggest customer service challenges. Then provide a raft of tools to ensure your people know what to say and how to deal with any situation – leaving your customers smiling.

Cost: NZD $895.00 excl. GST

You could be eligible for an earlybird discount! Contact us now for details.

Upcoming workshop dates:

4th July 2024
15th October 2024
4th February 2025

Call us now on 0800 832 647, complete the contact form below, or book a chat in my calendar. If you don’t see a date that works for you, just get in touch!

Workshop details:

  • Once your workshop is confirmed, we’ll send you an invoice payable within 7 days of receipt.
  • Choose to attend the workshop in-person or on Zoom – either way, your people are guaranteed a great learning experience! Once you’ve registered, we’ll confirm the in-person venue (usually in West Auckland), or we’ll send your Zoom link.
  • This one-day workshop runs from 9:30am to 5pm.

Feedback from course participants

“The GSC has in my opinion forever changed my life, our tutor Ruth was an amazing woman who not only showed me a way to better myself personally but also professionally…”

“I have found that the skills we learnt as part of the two day workshop have been invaluable to my work. Russ made the course fun, informative and no question was left unanswered…”

“Before attending Telemarketing Workshop we had been averaging 6 sales per month over the previous year, now this has been increased to 23 sales per month!!! Our overall turnover has increased by 22%…”

“I just wanna say a big thanks to Russ for a thoroughly informative and fun couple of days. I know this will make a huge change in the way I do things and at work and other areas of my life. Because it’s really important to communicate well, isn’t it? LOL…”

Maximum group size 10 = Maximum engagement

Some providers boast ‘small group’ sizes of up to 30. We know better. That’s why we limit our competency workshops to a maximum of 10 people. When we say we guarantee a personal experience tailored to you – we’re not kidding!

Make your customer service a point of difference that counts

Your service is your brand in the eyes of your customers. Whether their experience is face to face, by email, or phone – your customers are letting you know one way (NPS?) or another (complaints?) that they wish you could do things better…

You’re customer service team members are doing the best they can. But when did you last offer them the tools do to their jobs even better? When you send your people to us, we’ll help them kick it up a notch (or three)! After just one day, they’ll return to work ready and able to offer your customers exactly what they need.

So, if you’re ready to deliver service that sets you apart and WOWs your customers, send your front line people to our customer service workshop, or ask us to come to your place and run the session for your whole team!

97%

of course participants gave our trainers and excellence rating of 4 or 5 stars for their knowledge.

94%

of course participants gave our trainers and excellence rating of 4 or 5 stars for their ability to engage.

REGISTER NOW by completing this form! Or ask a question about this workshop.

    Your front-line people will return from this customer service workshop with a clear understanding of:

    • The Customer – both internal and external.
    • Personality styles and how to best communicate with each one.
    • Telephone etiquette that makes your customers smile.
    • Dealing with customers face to face.
    • How to deliver amazing service by email.
    • Building rapport – we’ll share our 3-part process to get people onside, build trust, and take control.
    • Questioning techniques and the power of open questions.
    • Listening skills and the power of silence, and assumption.
    • How to check your understanding and demonstrate that you’re listening.
    • Offering solutions that include benefits to your customer.
    • Accountability – making a plan of who’s doing what and when, and ensuring you do what you say.
    • Diffusing emotive situations with empathy and solutions.
    • Oozing positivity by changing classic negative language and mindset.
    • The Customer – both internal and external.
    • Personality styles and how to best communicate with each one.
    • Telephone etiquette that makes your customers smile.
    • Dealing with customers face to face.
    • How to deliver amazing service by email.
    • Building rapport – we’ll share our 3-part process to get people onside, build trust, and take control.
    • Questioning techniques and the power of open questions.
    • Listening skills and the power of silence, and assumption.
    • How to check your understanding and demonstrate that you’re listening.
    • Offering solutions that include benefits to your customer.
    • Accountability – making a plan of who’s doing what and when, and ensuring you do what you say.
    • Diffusing emotive situations with empathy and solutions.
    • Oozing positivity by changing classic negative language and mindset.

    Why choose Great Scott?