Telemarketing Workshop – 2 days

Get your telemarketers in on our proven recipe for success and watch sales and leads boom.

Who’s it for?

This telemarketing training course is suitable for team members responsible for telephone sales, including outbound calling, inbound phone sales, and lead generation.

It’s an ideal opportunity to upskill and set solid standards for new sales people, as well as existing team members who aren’t performing as well as you’d like.

Objective

In this 2-day workshop we’ll provide your telemarketers with solid techniques to engage your prospects and bring them along the sales journey. All in a way that makes your customers want to buy, as opposed to feeling pushed to buy. As a result, your telemarketers will be more productive, and your sales results where you need them to be.

Approach

Your telemarketers will learn our logical, easy to understand ‘Buyer’s Psychology’ and ‘6 Steps to Sale’. We’ll encourage them to share the most difficult calls they’ve experienced or fear, and we’ll provide tried and tested ways of dealing with each scenario. Your people will learn through discussion, exercises, and role-play. They’ll return to work ready to be highly effective in every call, generate more leads, and ultimately sell more to people who need what you have!

Cost: NZD $1,590.00 excl. GST

We’ll convert the cost to your local currency when you register. You can pay by credit card or request an invoice payable within 7 days of receipt.

Get a 10% Early Bird Discount when you book more than 30 days before the course date. Enter code EARLYBIRD at checkout.

Select your workshop date below and register now!

Telemarketing Training Course with The Great Scott Company

Telemarketing 6th-7th December

6 December at 9:30 am to 7 December at 5:00 pm

Telemarketing Training Course with The Great Scott Company

Telemarketing 18th-19th January

18 January 2022 at 9:30 am to 19 January 2022 at 5:00 pm

Telemarketing Training Course with The Great Scott Company

Telemarketing 17th-18th February

17 February 2022 at 9:30 am to 18 February 2022 at 5:00 pm

If you don’t see a date that works for you, call us now on 0800 832 647 or complete the contact form below.

Feedback from course participants

“The GSC has in my opinion forever changed my life, our tutor Ruth was an amazing woman who not only showed me a way to better myself personally but also professionally…”

“I have found that the skills we learnt as part of the two day workshop have been invaluable to my work. Russ made the course fun, informative and no question was left unanswered…”

“Before attending Telemarketing Workshop we had been averaging 6 sales per month over the previous year, now this has been increased to 23 sales per month!!! Our overall turnover has increased by 22%…”

“I just wanna say a big thanks to Russ for a thoroughly informative and fun couple of days. I know this will make a huge change in the way I do things and at work and other areas of my life. Because it’s really important to communicate well, isn’t it? LOL…”

VIEW MORE CLIENT FEEDBACK

Maximum group size 10 = Maximum engagement

Some providers boast ‘small group’ sizes of up to 30. We know better. That’s why we limit our competency workshops to a maximum of 10 people. When we say we guarantee a personal experience tailored to you – we’re not kidding!

The telemarketing training course that will transform your telemarketers into confident and successful sellers

Your revenue and lead generators are arguably the most important people in your organisation (don’t tell the others!). You need them firing on all cylinders! Yet telesales have either flatlined or dropped and you’re awake at night worrying about what else you can do to get that all elusive upturn.

Your telemarketers either don’t know how to turn it around, or they lack confidence and belief that they can. Meanwhile, your prospects will likely be experiencing lacklustre service – let alone not feeling compelled to place an order. It’s time to shake things up…

When it comes to sales, you won’t find more enthusiastic and experienced facilitators to work with! It makes sense that our sales process is geared around the way customers prefer to buy. After two days with us, your telemarketers will totally get how to pull sell rather than push – I mean, who likes a pushy sales person – especially when it’s so easy to just hang up!

So, don’t hesitate. Send your telemarketers to us and we’ll return them to you with the rebuilt confidence and knowledge they need to spark!

97%

of course participants gave our trainers and excellence rating of 4 or 5 stars for their knowledge.

94%

of course participants gave our trainers and excellence rating of 4 or 5 stars for their ability to engage.

REGISTER NOW

Or ask a question about this workshop

    Your people will return from our telemarketing training course with a clear understanding of:

    • Personality styles and how best to communicate.
    • How to get through to the right person to sell to, or inadvertently checking the sales power the caller has.
    • Meeting and greeting over the phone for best results.
    • Telephone etiquette.
    • The Psychology of the Buyer.
    • The 6 Steps to Sale.
    • How to build rapport – take control, build trust, and provide direction.
    • Powerful questions to ask that uncover needs and desires.
    • How to summarise customer needs to confirm understanding.
    • How to make the best recommendation and highlight the benefits – this is where the lead is generated.
    • Cost/Investment in a way that’s palatable.
    • How to get a decision.
    • Overcoming objections.
    • What to do if you’re in lockdown and you still need to make those sales!
    REGISTER NOW
    • Personality styles and how best to communicate.
    • How to get through to the right person to sell to, or inadvertently checking the sales power the caller has.
    • Meeting and greeting over the phone for best results.
    • Telephone etiquette.
    • The Psychology of the Buyer.
    • The 6 Steps to Sale.
    • How to build rapport – take control, build trust, and provide direction.
    • Powerful questions to ask that uncover needs and desires.
    • How to summarise your customer’s needs to confirm understanding.
    • How to make the best recommendation and highlight the benefits – this is where the lead is generated.
    • Cost/Investment in a way that’s palatable.
    • How to get a decision.
    • Overcoming objections.
    • What to do if you’re in lockdown and you still need to make those sales!
    REGISTER NOW

    Save $$$ with our Sales Training Bundle!

    For sales people who bring home the bacon every time!

    Our Sales Training bundle includes the following Public Training Workshops:

    Telemarketing OR Face to Face Sales OR Retail Sales, plus Personal Efficiency and Email Design!

    Or, we can create a special priced bundle just for you with any combination of our public workshops.

    ASK JACQUI ABOUT OUR SALES BUNDLE DISCOUNTS NOW!

    10% off Follow-up Coaching*

    Give your sales people the confidence to get out there.

    We can provide ongoing coaching, face to face or on Zoom after this telemarketing training course. It’s a great way for us to check in with your sales people and it means you don’t have to get bogged down with that side of their development. Instead leave it to the experts!

    Working one on one, we’ll discuss what’s been implemented, boost confidence, and address any gaps. Your sales person’s in the driving seat. We’re there to guide thinking and share examples – making it 100% useful and relevant.

    *Book follow-up coaching within six weeks of the workshop and get a discount.

    CHECK OUT OUR FOLLOW-UP COACHING PACKAGES

    Why choose Great Scott?

    FIND OUT WHAT WE’RE ALL ABOUT!