Client Feedback

We’d never fit 20 years of great testimonials on this page, but here’s a taster…

Client Feedback

We’d never fit 20 years of great testimonials on this page, but here’s a taster…

“Jacqui recently ran a Slaying your inbox Dragon workshop for some of our team. We all spend a lot of time managing emails and Jacqui’s tools are practical, easy to implement and work well to improve productivity whilst enabling the team to focus on priorities. Jacqui’s experience as a coach really makes this course different from others. She spends time with each participant helping them work out what works for them and giving practical tools that work long term. Would recommend!”

Sarah Phillips – Chief People Officer. Watercare

“Success against targets on the days following the sales training increased by 100% i.e. they doubled their sales results. The results remained reasonably consistent over the following month with a 70-80% increase in total sales on average for the team. There was an obvious improvement in not only the sales pitch but also the team’s ability to build rapport with customers.”

Catherine Adams – Head of Customer Operations, Slingshot

“Jacqui provided a one day training for our staff. The training incorporated the customer service modules but also included various areas that we required. Right from the start nothing was too much trouble. The staff are still talking incredibly favourably about the training and the benefits they received from it. Jacqui is still following up with our staff members which is very impressive. A big thank you to Jacqui and the team. I would have no hesitation in recommending you to other clients.”

Mike Kelleher – Capital Training Limited

“The coaching session on Personal Efficiency was wonderful! The system is proving to be highly effective. Like every time I send out a follow-up email I file that to a weekday folder, which reminds me to make another follow-up if I don’t hear from them before that date. It prevents anything from slipping through the cracks.”

Nancy – Brian Perry Civil

“Thank you so much for sharing your techniques to level up the efficiency of my work. Over the past few months my head has become far more clear! My Outlook is tidy and manageable, I feel less rushed and I hit deadlines. I will be recommending any young professionals who feel a bit overwhelmed to take the efficiency course. Your personal management systems really work if you commit to them!”

Sean – Junior Quantity Surveyor

“Homecare Medical has utilised the services of the Great Scott Company on two occasions to fill positions within the Service and Support Advisor team. On both occasions, we have been able to hire staff who have completed the programs offered by Great Scott and found them to be of a high standard. Thanks for supporting our recruitment needs.”

Matthew Devonald – People & Service Leader, Homecare

“I came back from a week of annual leave on Monday and the team here is buzzing! A huge thanks to your facilitator for what must have been a brilliant session – the staff are still talking about it (and gently correcting each other after each call). With huge thanks and best wishes.”

Paul – CEO, Childfund

“Jacqui – you are a STAR!! What a wonderful empowering woman you are. You have taught me so many wonderful tools. “What I can do” is deal with the stressed in a positive way to help in a way that is beneficial for them.

Thank you so much – I look forward to our next session very soon.”

Rachael – NZ Tertiary College

“Thanks to the Great Scott Company and in particular Jacqui, our staff are far better equipped to manage our sales process. Our management team has also received great benefit from Jacqui’s insight and advice.”

Michael Webb – Commercial Operations Manager, Wilson Storage Melbourne

“You have been incredibly helpful, especially with creating templates, changing my sales style to focus more on asking questions and getting to know the students, building trust, and following the six steps to sales.

Thank you for everything, Jacqui.”

Clatton Machado – Massey University

“Found this course extremely helpful. But what set this apart from the rest, I feel, is the one on one coaching sessions. Jacqui found a system to suit me specifically, tailored to my own style and way of doing things, so easier to adhere to. But old habits die hard and the coaching just helps bring the focus back and serves as reminder until a new ‘habit’ is formed. Thank you Jacqui.”

Theresa Rademeyer – Brian Perry Civil Auckland

“Using your techniques and passing on valuable information gained during our workshop, we have seen a great improvement within our teams. Not only are the team refreshed and empowered, they are feeling and showing much more confidence in their sales. Our last HOED reports have come back to us since our time with you at 100% and 96%!! Thank you for passing on your knowledge and tips to support my team.”

Kirsten – Multi Retail Store Manager

“I just wanted to thank you for amazing speech and sharing your experience with us. Some of the stories were touchy for me and kind of reminded me of myself. You definitely helped me to boost my confidence. Just a tiny step, but something. And I’m super excited to read the books which you advised! Hope it will help somehow to control my emotions and expectations. Thanks again!”

Audience member – Keynote address on imposter syndrome and building confidence.

“I had Jacqui in to talk to our advisers at The Mortgage Lab. You could instantly feel the shift in thought-process. Jacqui went above and beyond, staying afterwards to chat with people who had soaked in her great presentation. Highly recommend working with Jacqui.”

Rupert Gough – CEO, Mortgage Lab

“Leadership workshop – The two days spent with Jacqui flew by as she makes the time not only informative but interesting and fun as well. She is a fantastic coach and the skills that she has taught are invaluable and already being put into practice. Thank you Jacqui.”


“The Great Scott Company is one of the best training Companies I’ve ever worked with. I have seen so many people learn & grow from you Jacqui Scott. Just Awesome!”

Brett Perkins – Branch Manager, Pace Couriers

“All our team from Marley NZ that attended the conference thought it was great and it’s brought about an amazing change for the better. Superbly organized just for us and planned with some welcome surprises, we walked away with a clearer, more dynamic vision that has united the team like never before. We were just thrilled with it all so now we’re looking forward to a brilliant year and more of the same!”

Ari Cochrane – Contact Centre Manager, Marley NZ

“The GSC has in my opinion forever changed my life, our tutor Ruth was an amazing woman who not only showed me a way to better myself personally but also professionally, I do and always will recommend this course to anyone who is looking to better their lives. It helped me come out of my own head and embrace the moment and taught me some amazing skills to better my professional career.

Thanks to GSC I now have a great job with awesome opportunities. Thanks Jacqui and Ruth.”

Lisa – Graduate, CCR Training Programme

“Before attending The Great Telemarketing Workshop we had been averaging 6 sales per month over the previous year, now this has been increased to 23 sales per month!!! Our overall turnover has increased by 22%. We would definitely recommend this course to any company as one of the most important areas you can train your staff in. Thanks Jacqui! As well as being a very fun course our sales and profit have increased.”

Rebecca – Sober Check

“Thanks for the techniques. I had a wonderful experience with your training. I am sure I have better skills to deal with our students and now suppliers. It has become a daily thing for me to think how to use my telephone skills better. Jacqui, I would love to see you return and share some more experiences with us!”

Winnie – NZ Tertiary College

“I had just competed the workshop with Russell and it was amazing. I learnt a lot and being in customer service it has made me learn to control my call and work with the customer and not against them. Thank you so much Russell for all the hard work I’m excited about this new skill!”

Ada Heenan – NZ Couriers

“I recently did a customer service course run by you at Fujifilm that I have taken a lot away from, more than you would have thought. Your personality and the way the course was presented really resonated with me, there was also a reference that I followed “The Secret”. I feel you have had a really positive effect on my life and I would like to thank you, very much for it. You are a great human being, keep on sharing.”

Brook Matheson – Fujifilm

“I really enjoyed attending the Great Scott Customer Service Course and having Ruth Carraway as a facilitator.
It was a high-energy, intensive course that managed to be informative and thought-provoking while still being fun.
We covered a wide range of diverse subjects which have helped me to become more goal orientated and confident in my job search.”

Donna – Graduate, CCR Training Programme

“Thank you so much for the sessions you conducted for the Team Leaders and TL apprentices. Almost without exception they emerged energised and with a new focus on coaching and supporting their people. This is exactly the result that I was looking for, or even a bit more as they seemed to be really inspired. You seem to have gone beyond just providing the tools, to really getting them excited about this new skill.”

Catherine Adams – Contact Centre Manager, Slingshot

“The decision to engage Great Scott for training support to our fledgling Wilson Storage business was both the right decision and a wise investment. Our staff transformed from individual players to that of a cohesive team and all have benefited from the ability to convert more sales by way of the simple but effective techniques presented to them by Jacqui.”

Jon Larkin – CEO, Wilson Storage Melbourne

“I just wanted to thank you for amazing speech and sharing your experience with us. Some of the stories were touchy for me and kind of reminded me of myself. You definitely helped me to boost my confidence. Just a tiny step, but something. And I’m super excited to read the books which you advised! Hope it will help somehow to control my emotions and expectations. Thanks again!”

Audience member – Keynote address on imposter syndrome and building confidence.

“Recently completed the ‘Great Leadership One’ training course for new Team Leaders in the business, the topics, skills and techniques covered in the training by Jacqui was a life changing experience. Now I just feel so equipped to go out there and conquer. Thank you so much Jacqui love your work!”

Daniel Sanele – Just Water.

“I just wanna say a big thanks to Russ for a thoroughly informative and fun couple of days. I know this will make a huge change in the way I do things and at work and other areas of my life. Because it’s really important to communicate well, isn’t it? Lol

Russell was engaging, entertaining and made me feel like he was there as my personal life coach. And I’m sure everyone else in the room felt the same or similar.”

Jeff Woolf – Freightways

“When Jacqui Scott became involved in our staff training at Wilson Storage I had been involved in the business of storage for about 10 years and believed myself to be a good salesperson, perhaps requiring some improvement in leadership skills.

I was resistant to change and certainly did not welcome changes to my work habits. Thankfully Jacqui’s warmth, enthusiasm and positivity won me over and I feel absolutely blessed to have been involved in sales and leadership training with her and her team.

The positive changes I have seen in my team of staff and the changes I feel within myself are enormous. Our productivity has increased, we feel a passion for our product and service and a commitment to the company we all serve. Our workplace has a renewed sense of purpose.

Thank you Jacqui for opening my eyes to the potential within myself and the team I lead.”

Denise Hayball – Wilson Storage AU

“Jacqui of ‘the Great Scott Company’ is an experienced and skilled communication improvement facilitator whom we have used to groom our interface with the public.

We operate Northcare, a GP/Urgent Care medical clinic on the North Shore in Auckland and we are aware that in a competitive environment first impressions are very important for a good ‘patient journey’ and a good reputation.

Jacqui is down to earth, no-frills, a ‘look you in the face’ good communicator and that is what she teaches. Although everything costs money, it costs money to make money and we feel Jacqui’s expertise is a good investment.

The day after she talked to our receptionists about managing multiple calls, smiling, being positive, and managing people respectfully but efficiently, I could see a difference. It was also good to see the staff enjoying their work more because they now had the tools to deal with difficult people and situations and to see them complimenting each other about the way they had handled situations.”

Peter Boot – Medical Director, Northcare

“I would like to advocate the Great Scott Company Training, I have been in customer services for over 10 years in various contact centers and at best the company I work for currently is aware of the constant strive for Customer Excellence.

With our restricted resources and during this economic climate, internal trainers tend to be a dual-role position with other primary priorities and this could conflict with people they are training and working with on a permanent, full-time basis.

Having GSC training our staff is more beneficial and suited to every learning type be it, visual, audio or kinesthetic, we also benefit from an external company that brings experience from working with many different industries, they learn what our expectations are and show us how to identify opportunities and adapt to personalities that create win-win situations.

I have had the pleasure of dealing with the entire company for the past 2 years with positive continuing results.”

Ani Ruawhare – Team Leader, Customer Service Orica

“I have been fortunate enough to receive Personal Efficiency Training and Leadership Coaching through Jacqui from The Great Scott Company.

I have been able to utilise the training I received to enhance not only my professional world but personal life also. I now make more efficient use of my time and this frees me up to do the things I enjoy. Being more efficient with what I do means I can plan better and make myself available for my team to support and lead my team.

The personable approach Jacqui takes means it felt like my training was catered directly to my own personal learning style and I was constantly learning more about myself and the influence I can have on others.

I am very grateful for all I have learnt from Jacqui.”

Mike Clayton – Works Manager, Brian Perry Civil

“I was introduced to Jacqui through my sister. It was just before Christmas 2021 and I had decided to start my own business. I called Jacqui and after chatting about my business plan she immediately made me feel that my idea was very possible. Jacqui has a great positive, cheerful and encouraging attitude which made me feel inspired and motivated to start planning for my business.

We scheduled 3 coaching sessions in the New Year and after each session I was given tasks to complete in order to move towards my goal of starting my business. Jacqui helped me choose a name for my business which she put out in an online poll. I love the name as do many of my friends. My business is in the service industry and Jacqui has a wealth of knowledge regarding language use with clients. I highly recommend Jacqui to anyone thinking of starting a business or who work in the service industry and need to know who their clients are and how to respond to them.”

Maria Bernard

“Let’s face it 2020 has been a year for any business to reckon with. Be it a thriving, struggling, or brand-new start-up company, I believe all business entities are shaken up to some degree, and for many, it would be to epic proportions.

I had been in business for some time already prior to having Jacqui completely revive my sales process. I trained with her in 2019 and since the days spent with her everything about the success of my business turned north. The level of positivity was magnifying and the process she provided me with, being tried and tested, was beautifully simple and effective.

I can honestly say that my industry (professional photography) being one of the hardest knocked due to COVID has been dire for so many. Yet, thanks to Jacqui, I learned to work with my clients in a way that has sustained me and my business has only grown from strength to strength, and now thriving beautifully.

I could not be more grateful for the skills and knowledge she has passed on to me. I honestly could not recommend her highly enough, particularly in these times.

Now is the time to have the building blocks in place and secure a full proof system to protect any business and Jacqui, together with the Great Scott Company team can be trusted to take care of that, wholeheartedly. Now that the enquiries lead to bookings more fluidly, I can focus on my craft and enjoy the art of what I do more as that is where my passion lies.”

Tracey Van Deventer – Tracey Claire Photography