Great Retail Sales Training- Retail Therapy!
In this fun four half-day Great Retail Sales workshops, we will train your store staff on how to spark up a rapport quickly and retain walk-in clients, the aim being to increase sales. They will learn how to get a decision without being pushy, and overcome many objections they will come across- see the full content we can cover below.
Our workshops are designed to be engaging, intimate, confidence building, and above all- skill-building so that staff are able to apply what we teach and easily use new skills straight away.
Call now to chat about your potential needs.
Course content includes:
- Store layout
- The psychology of the consumer
- The sales process
- How not to scare them off!
- Body language
- Questioning skills
- Handling difficult customers
- Overcoming objections
- Where to from here (referrals, loyalty programmes)
- Follow up
- Phone vs In-store customers
- Working with your team
One on one follow up is also available, please ask us about this!