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This one-day Great Receptionist workshop is highly interactive with not only our engaging training style, but also- engaging workbooks, as well as lots of discussions and exercises. Ideally suited to train your newly appointed receptionist or for polishing the skills of your existing receptionist.

Great Receptionist Content includes:

  • Meeting and Greeting
  • Building Rapport
  • Body Language
  • Communication Skills
  • Telephone etiquette
  • Listening Skills
  • Oozing Positivity
  • Message Handling
  • Personal Presentation
  • Controlling Wafflers
  • Handling Difficult Customers

One-on-one follow-up is also available, please ask us about this!