Let us know what you need NOW and we’ll call you!

A lively, one-day Great Customer Service workshop, focused on providing your internal and external customers with delight- WOWing them. You will be engaged in full discussions, working through exercises, and taking notes.

Each participant will come back to the workplace with a plan for improvement. We get rave reviews about our training so you will get awesome ROI!

Great Customer Service One Day Content includes:

  • Communication
  • The Customer
  • Body Language
  • Personality Styles
  • Time Management
  • Answering the Phone/ Telephone etiquette
  • Building Rapport
  • Questioning Techniques
  • Listening Skills
  • Checking your understanding
  • Offering solutions
  • Making a plan from here
  • Ensuring you do what you say
  • Diffusing Emotive Situations
  • Oozing positivity

Ask us about a one-on-one follow-up session!