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In this fun 2 day Great Retail Sales training workshop, we will train your store staff on how to spark up a rapport quickly and retain walk-in clients, the aim being to increase sales. They will learn how to get a decision without being pushy, and overcome many objections they will come across- see the full content we can cover below. The 2 days can be broken down into smaller sessions to minimise impact on the business.

Our courses are designed to be engaging, intimate, confidence building, and above all- skill-building so that staff are able to apply what we teach and easily use new skills straight away.

Course content includes:

  • Store layout
  • The psychology of the consumer
  • The sales process
  • How not to scare them off!
  • Body language
  • Presentation
  • Listening
  • Questioning skills
  • Summarising needs back
  • Offering solutions, including the cost
  • Gaining a decision, including referrals, loyalty programmes etc
  • Handling difficult customers
  • Overcoming objections
  • Phone vs In-store customers

One on one follow up is also available, please ask us about this!

Retail sales training