In this fun 2 day Great Retail Sales training workshop, we will train your store staff on how to spark up a rapport quickly and retain walk-in clients, the aim being to increase sales. They will learn how to get a decision without being pushy, and overcome many objections they will come across- see the full content we can cover below. The 2 days can be broken down into smaller sessions to minimise impact on the business.
Our courses are designed to be engaging, intimate, confidence building, and above all- skill-building so that staff are able to apply what we teach and easily use new skills straight away.
Course content includes:
- Store layout
- The psychology of the consumer
- The sales process
- How not to scare them off!
- Body language
- Questioning skills
- Summarising needs back
- Offering solutions, including the cost
- Gaining a decision, including referrals, loyalty programmes etc
- Handling difficult customers
- Overcoming objections
- Phone vs In-store customers
One on one follow up is also available, please ask us about this!