Great Leadership Training

A tailored, interactive leadership training course where you will walk away with a wealth of knowledge, that includes;

  • A better understanding of people
  • How to be a Great Leader
  • Simple tools to assist their one on one and group discussions
  • Simple tips for people management, reviews, handling difficult situations, conflict resolution, and team motivation

Great Scott always includes follow up as part of any training programme. It enables us to keep greater accountability with the attendees for what they have learned and to enable them to apply it. This follow-up will run coaching alongside each attendee, listening in on their calls, evaluating their emails, providing real-time feedback to gain immediate improvements. They will come away with an action plan of improvements to work on until the next coaching session. It is highly recommended to run follow up several times, to really embed the training into the staff.

This two-day course outline:

  • The Triangle – Who are your customers? (internal/external)
  • Leadership Attributes
  • The Individuals in my Team
  • Maslow
  • Erikson
  • Transactional Analysis
  • Personality Styles
  • Key Drivers
  • KPIs Introduction
  • Assessing Performance
  • Discussing Performance
  • One on Ones
  • Consequences of Non Performance
  • Disciplinaries
  • Delegation
  • Motivating Your Staff
  • Meeting Management
  • Action Plan

One on one follow up is also available – Please ask us about this!

Great Scott also offers remote leadership training workshops for individuals and smaller groups. Please check it out here!

“Thank you so much for the sessions you conducted for the Team Leaders and TL apprentices. Almost without exception they emerged energised and with a new focus on coaching and supporting their people. This is exactly the result that I was looking for, or even a bit more, as they seemed to be really inspired. You seem to have gone beyond just providing the tools, to really getting them excited about this new skill.” Catherine Adams Contact Centre Manager | Slingshot

Contact us for more information on this course.

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