Great Customer Service Training
A lively, one-day Great Customer Service training course, focused on providing your internal and external customers with delight. You will be engaged in full discussions, working through exercises, and taking notes. Each participant will come back to the workplace with a plan for improvement.
Great Scott always includes follow up as part of any training programme. It enables us to keep greater accountability with the attendees for what they have learned and to enable them to apply it. The facilitator will run coaching alongside each attendee, listening in on their calls, evaluating their emails and providing real-time feedback to gain immediate improvements. They will come away with an action plan of improvements to work on until the next coaching session. It is highly recommended to run follow up several times, to really embed the training into the staff.
Course Content includes:
- The Customer
- Body Language
- Personality Styles
- Time management
- Answering the Phone
- Building Rapport
- Handling Difficult Customers
- Listening Skills
- Questioning Techniques
- Oozing positivity
One on one follow up is also available – Please ask us about this!
Great Scott also offers Remote Customer Service workshops for individuals and smaller groups. Check it out here!
“…the key to the success of the team contributing was your ability to motivate, lead, and to challenge the team in striving for improved performance. Your level of professionalism and your leadership skills made it a pleasure to work with you and I know the team valued your knowledge and experience in helping them achieve their goals. Thanks again for your tremendous efforts.” Perry Cornish GM Marketing & Operations | The Hanover Group and Frances Maddren Contact Centre Manager | The Hanover Group