What happened Friday?!

I came back from a week of annual leave on Monday and the team here is buzzing! A huge thanks to your facilitator for what must have been a brilliant session – the staff are still talking about it (and gently correcting each other after each call)- With huge thanks and best wishes, Paul, CEO Childfund


I really enjoyed attending the Great Scott Customer Service Course…

I really enjoyed attending the Great Scott Customer Service Course and having Ruth Carraway as facilitator.
It was a high energy, intensive course which managed to be informative and thought provoking while still being fun.

We covered a wide range of diverse subjects which have helped me to become more goal orientated and confident in my job search.

Homecare Medical has utilised the services of the Great Scott Company on two occasions

Homecare Medical has utilised the services of the Great Scott Company on two occasions to fill positions within the Service and Support Advisor team.  On both occasions we have been able to hire staff who have completed the programs offered by Great Scott and found them to be of a high standard.  Thanks for supporting our recruitment needs.

The GSC has in my opinion forever changed my life

The GSC has in my opinion forever changed my life, our tutor Ruth was an amazing woman who not only showed me a way to better myself personally but also professionally, I do and always will recommend this course to anyone who is looking to better their lives. It helped me come out of my own head and embrace the moment and taught me some amazing skills to better my professional career.

Thanks to GSC I now have a great job with awesome opportunities. Thanks Jaqui and Ruth 😁.

Sales & Leadership Genius!

When Jacqui Scott became involved in our staff training at Wilson Storage I had been involved in the business of storage for about 10 years and believed myself to be a good salesperson, perhaps requiring some improvement in leadership skills. I was resistant to change and certainly did not welcome changes to my work habits. Thankfully Jacqui’s warmth, enthusiasm and positivity won me over and I feel absolutely blessed to have been involved in sales and leadership training with her and her team. The positive changes I have seen in my team of staff and the changes I feel within myself are enormous. Our productivity has increased, we feel a passion for our product and service and a commitment to the company we all serve. Our workplace has a renewed sense of purpose. Thank you Jacqui for opening my eyes to the potential within myself and the team I lead.

Denise Hayball

Thanks Russ!

Having recently attended the Great Sales Workshop with Russell Dixon I have found that the skills that we learnt as part of the two day workshop have been invaluable to my work. He made the course fun, informative and no question was left unanswered. Thank you Russ It was a pleasure being part of the group.

Marie Scott

A thoroughly informative and fun couple of days

“I just wanna say a big thanks to Russ for a thoroughly informative and fun couple of days. I know this will make a huge change in the way I do things and at work and other areas of my life. Because it’s really important to communicate well, isn’t it? Lol

Russell was engaging, entertaining and made me feel like he was there as my personal life coach. And I’m sure everyone else in the room felt the same or similar.”

Jeff Woolf


I had just competed the workshop with Russel and it was amazing. I learnt alot and being in customer service it has made me learn to control my call and work with the customer and not against them. Thank you so much russel for all the hard work Im excited about this new skill 🙂

Ada Heenan

Life Changing Experience

Recently completed the “Great Leadership One” training course for new Team Leaders in the business, the topics, skills and techniques covered in the training by Jacqui was a life changing experience. Now I just feel so equipped to go out there and conquer. Thank you so much Jacqui love your work

Daniel Sanele

100% happy

Jacqui provided a one day training for our staff. The training incorporated the customer service modules but also included various areas that we required. Right from the start nothing was too much trouble. The staff are still talking incredibly favourably about the training and the benefits they received from it. Jacqui is still following up with our staff members which is very impressive. A big thank you to Jacqui and the team. I would have no hesitation in recommending you to other clients.

Mike Kelleher
Capital Training Limited

Interesting and fun!

Leadership workshop – The two days spent with Jacqui flew by as she makes the time not only informative but interesting and fun as well. She is a fantastic coach and the skills that she has taught are invaluable and already being put into practice. Thank you Jacqui.


Great daily skills!

Thanks for the techniques. I had a wonderful experience with your training. I am sure I have better skills to deal with our students and now suppliers. It has become a daily thing for me to think how to use my telephone skills better.
Jacqui, I would love to see you return and share some more experiences with us!

NZ Tertiary College

So many wonderful tools!

Jacqui – you are a STAR!! What a wonderful empowering woman you are. You have taught me so many wonderful tools. “What I can do” is deal with the stressed in a positive way to help in a way that is beneficial for them.
Thank you so much – I look forward to our next session very soon.

NZ Tertiary College

United the team like never before!

All our team from Marley NZ that attended the conference thought it was great and it’s brought about an amazing change for the better. Superbly organized just for us and planned with some welcome surprises, we walked away with a clearer, more dynamic vision that has united the team like never before. We were just thrilled with it all so now we’re looking forward to a brilliant year and more of the same!

Ari Cochrane, Contact Centre Manager
Marley NZ

Energised with new focus!

Thank you so much for the sessions you conducted for the Team Leaders and TL apprentices. Almost without exception they emerged energised and with a new focus on coaching and supporting their people. This is exactly the result that I was looking for, or even a bit more as they seemed to be really inspired. You seem to have gone beyond just providing the tools, to really getting them excited about this new skill.

Catherine Adams, Contact Centre Manager

Opportunities Identified

I would like to advocate the Great Scott Company Training, I have been in customer services for over 10 years in various contact centres and at best the company I work for currently is aware of the constant strive for Customer Excellence.

With our restricted resources and during this economic climate, internal trainers tend to be a duel-role position with other primary priorities and this could conflict with people they are training and working with on a permanent, full-time basis.

Having GSC training our staff is more beneficial and suited to every learning type be it, visual, audio or kinesthetic, we also benefit from an external company that brings experience from working with many different industries, they learn what our expectations are and show us how to identify opportunities and adapt to personalities that create win-win situations.

I have had the pleasure of dealing with the entire company for the past 2 years with positive continuing results.

Ani Ruawhare, Account Service Team Leader, Customer Service

Great Telemarketing Workshop Success!

Before attending The Great Telemarketing Workshop we had been averaging 6 sales per month over the previous year, now this has been increased to 23 sales per month!!! Our overall turnover has increased by 22%. We would definitely recommend this course to any company as one of the most important areas you can train your staff in. Thanks Jacqui! As well as being a very fun course our sales and profit have increased.

Sober Check

100% Success Increase

Success against targets on the days following the sales training increased by 100% i.e. they doubled their sales results. The results remained reasonably consistent over the following month with a 70-80% increase in total sales on average for the team. There was an obvious improvement in not only the sales pitch but also the team’s ability to build rapport with customers.

Catherine Adams, Head of Customer Operations

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